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Attention All Rural Carriers: Special Provisions and Instructions for Handling Signature Capture Items During the COVID-19 Crisis


Please read and follow the instructions below and in the attached Stand-Up Talk that you should be receiving today. Your safety is important as we continue to deliver on our essential mission for the American people.

To reduce health risks, USPS is temporarily modifying customer signature capture procedures for the MDD sign-on-glass feature, PS Form 3811 (Domestic Return Receipt), PS Form 3849 (We ReDeliver for You), and any hard-copy receipt items usually signed by customers. Effective immediately and until further notice, follow the temporary process below for signature service items. This process applies to all letter carriers:

It is important to remember that the best defense against sickness is good personal hygiene. Practice good respiratory etiquette and hand hygiene. Wash your hands regularly for at least 20 seconds at a time and cover your mouth when sneezing or coughing, using your elbow or a tissue, and then discard the tissue if you use one. When unable to wash hands with soap and water, it is recommended that hand sanitizer be used to help reduce the spread of germs.

For more information or to read the documents on our National Website, click here.

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